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Original topic:

Mutes by itself every 3-5 hrs,

(Topic created: 08-17-2022 02:05 PM)
userlt5HCdAWWQ
Constellation
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Note20

I thought it was the phone because my providers IT department COULD NOT help me so I bought S21 Ultra and the same problem is still happening!! Does this happen to anyone else. Someone told me it could be a software problem with Samsung!

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Rydah
Samsung Care Ambassador
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Note20

Hey there @userlt5HCdAWWQ, I hope you're doing well.

 

Sounds like you have type of automation set up that is running in the background. Can you please check if you have a Bixby Routine set? Go to Settings>Advanced features>Bixby routines>

Under "My routines", see if there are any that suggest that the phone will be muted.

 

You can also check your Do not disturb schedule by going to Settings>Notifications>Do not disturb and check if anything is scheduled in there.

 

I hope any of the above helps, good luck!

 

 

 

 

 

 

 


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

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4 Replies
Solution
Rydah
Samsung Care Ambassador
Options
Note20

Hey there @userlt5HCdAWWQ, I hope you're doing well.

 

Sounds like you have type of automation set up that is running in the background. Can you please check if you have a Bixby Routine set? Go to Settings>Advanced features>Bixby routines>

Under "My routines", see if there are any that suggest that the phone will be muted.

 

You can also check your Do not disturb schedule by going to Settings>Notifications>Do not disturb and check if anything is scheduled in there.

 

I hope any of the above helps, good luck!

 

 

 

 

 

 

 


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
userlt5HCdAWWQ
Constellation
Options
Note20

The resolution about S20 and new S22Ultra's muting . Worked great. So far it's been 4 day and NO MUTING!!! Thank you so much,!!! Mary B. 

No one at my carrier had a clue, all the way to Specialist IT. Your great thank you!

 

 

Rydah
Samsung Care Ambassador
Options
Note20
So glad we were able to get this resolved for you. I hope you enjoy the rest of your day!

Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
Grendeth9495
Comet
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Note20
Sounds like a Bixby routine is set