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Original topic:

My Galaxy Note 20 Ultra is rebooting itself over and over and it doesn't start.

(Topic created: 05-18-2022 10:09 AM)
Joaa
Astronaut
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Note20
My Galaxy Note 20 Ultra is rebooting itself over and over and it doesn't start. It shows only Android Recovery screen which give 3 options. 
1. Try again (it keeps rebooting itself). 
2. Erase app data. 
3. Power off (keeps rebooting) 
4. View rescue log. 
I can't afford loosing my data. So I'd be glad to receive any suggestions on how to fix this issue. Thank you

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
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Note20

Hello, thank you for your feedback. I understand your frustrations with your Note rebooting repeatedly, and I am here to help. Third-party apps can cause random or constant reboots to happen on your phone or tablet. Follow these steps to troubleshoot this issue. You can perform a software update, factory reset, or turn on Safe mode to determine if an app is causing the issue. Here is a link with some additional information on resolving the issue 

http://www.samsung.com/us/support/troubleshooting/TSG01001475/

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5 Replies
userKYmtKmz7lk
Constellation
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Note20
, b
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wow10
Galaxy
Options
Note20
Partial clear cache,maybe
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Charkatak
Black Hole
Options
Note20
Have you had a backup enabled before issue started happening?

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Joaa
Astronaut
Options
Note20
Nop.
0 Likes
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Note20

Hello, thank you for your feedback. I understand your frustrations with your Note rebooting repeatedly, and I am here to help. Third-party apps can cause random or constant reboots to happen on your phone or tablet. Follow these steps to troubleshoot this issue. You can perform a software update, factory reset, or turn on Safe mode to determine if an app is causing the issue. Here is a link with some additional information on resolving the issue 

http://www.samsung.com/us/support/troubleshooting/TSG01001475/