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Original topic:

My phone screen going automatically blank

(Topic created: 07-15-2021 12:36 PM)
user2QJzSY91sG
Constellation
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Note20

My phone screen going automatically black and not starting by repetetive reboots also.

Phone vibrates and rings at that time due to notifications and calls,gets back to normal itself after 3-4 hours

 

 

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SamsungRei
Samsung Moderator
Samsung Moderator
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Note20

Hello @user2QJzSY91sG, I understand how frustrating this is. We have received your private message and will follow up with you there. 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Note20
Try clearing temp files, clear cached files, also check device care app. This issue is usually caused by low system memory or phone safety protection from heat damage.
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djones2021
Astronaut
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Note20
Where is it that you go to clear those things out ?
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Note20
You may want to get that checked while it's still covered under warranty. In the mean time you can perform a partition cache clear. Its good for cleaning out the software bugs that sometimes come with OS and security updates. Here are the steps:
https://www.hardreset.info/devices/samsung/samsung-galaxy-note20-ultra-5g/wipe-cache/
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Note20

Hello @user2QJzSY91sG, I understand how frustrating this is. We have received your private message and will follow up with you there. 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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