Original topic:

No audio on screen recording - please help!

(Topic created on: 4/22/21 11:29 AM)
userK21UQWGvIP
Constellation
Options
Note20

Hi all,

I am hoping you can help,

I used the screen recording function on my Galaxy Note20 Ultra this morning for the first time,

I attempted to record a live zoom call, however before recording, it asked if I wanted to record 'no sound', 'media only', or 'media and microphone', so I selected media only. I have no audio however when I playback the video. Any ideas on how I can access the audio?

Hoping someone can help as the meeting was quite important!

Thank you in advance!

Kindest regards and stay safe!

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3 Replies
LongHiker
Samsung Care Ambassador
Options
Note20

@userK21UQWGvIP 

Pretty sure that Zoom does not allow you to record audio like that. If you want to record a Zoom call, click on Record in the Zoom app during the call. 

Lulu1116
Asteroid
Options
Note20
I could be wrong but I would think you'd need to select 'media and microphone' if you want audio?? How's it supposed to record both of you speaking, if you cut the mic off or don't enable it? I'd definitely try that next time.
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userC08giHtGg9
Asteroid
Options
Note20

does screen recorded audio work for another app like youtube? if so then it must be just zoom then

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