I have been having issues with my new 20 Ultra almost immediately after activating it and getting it set up on AT&T's network. Randomly and it seems for no reason (I have full coverage including 5G at my home address) my Note 20 Ultra 5G will completely disconnect from the network while displaying that I have full coverage in other words the bars are full. This issue has happened while watching YouTube videos, while talking to the Google Assistant, while browsing Facebook, or even simply searching something on the web..
I contacted AT&T about this several times and they troubleshooted my phone the first time and found no issues and told me to call back if the issue persists as it could just be a network issue that hasn't been identified yet, that was almost 3 weeks ago, but I did call back a second time..
The second time, which was a few days later they did another troubleshooting and found no issues, but I didn't want to be told to just wait it out and the representative decided to do a reactivation of my phone to give it a fresh connection to the network, that worked for maybe an hour and then it went back to doing the same thing. I was told by AT&T that there was nothing else they could really do on their end and it must be a phone issue, that being said I reached out to Samsung and let them know that AT&T had troubleshooted my phone found no issues. There was and still is in fact this same issue, which was at this point getting worse and worse and happening more frequently.
Samsung decided it must be something with the phone that isn't working properly since AT&T's troubleshooting found no errors and they decided to send me a replacement device. I got that device a few days ago and have been using it, the issue seemed to have been with the old phone, or so I thought.
Up until yesterday my replacement device was fine, but now is doing the exact same thing and is getting worse. I haven't touched any of the settings for network connection or mobile data connection as I did with my first Note 20 Ultra 5G in an attempt to fix it myself so I'm dumbfounded as to what could be the problem. Google did release a system update which I did download and install, but the issue had been occurring prior to that so I do not think that has anything to do with it, in fact I was hopeful that by installing that it would correct the issue.
That all being said, has anyone else been having issues with their note 20 Ultra either on AT&T's network or any other network?
If so what did you do/what did they (samsung or the carrier) do to fix it?
It's really frustrating because I've done everything I was supposed to do as recommended by Samsung such as turning mobile data off then on, restarting the phone, trying airplane mode, and yet nothing seems to work. I had a Galaxy S10 for almost 2 years and it gave me no issues, I've had the Galaxy Note 20 Ultra 5G for one month and I'm worried I'm going to be stuck with a phone that is just going to keep disconnecting from the network and then I'm just going to have to deal with it, in which case I would just like to get a different device all together..
it's not gonna be EZ for everyone to beat the systems . what you do these. turn your phone off each time you use it if your not using your phone leave it off
AT&T has been working on their 5G network and continue to. There are apps that can also monitor your cellular connection. Just because you see bars doesnt mean you are connected or at what speed. try "opensignal" in the app store! Notes have also been known for slow wifi and AT&T wifi monitor can cause issues. Try disabling it and try reseting your networks.
*Owner of every single Note. Upgraded this year to the Note 20+ 512 GB and the Samsung Watch3 LTE. Pre-ordered the WIFI Tab S7+ 512 GB
I understand they're working on it, but then just say so, you know what I mean? When I call for a connectivity issue they troubleshoot and can't see any issue therefore I don't see how it will be fixed or if the problem lies on their end, its not the end of the world and I most certainly will try your advice and want to thank you I do appreciate any help with this, but I get frustrated with the fact that I have this replacement device that is not registered to my AT&T Account after samsung said it would be and on top of that it has the same issues. If samsung is willing to send me a $1300 replacement device when I originally purchased my device through AT&T that to me shows both some level of fault but at the same time I feel they wanna make things right. I'm so conflicted, but I will start with your recommendations! Thanks again!
Call Asurion through the AT&T Pro Tech app. Tell them you are having connection issues. Ask them to check for reported issues in your area. Then ask them to do a complete reset your network connection. Should be settings, then connections, then more connections, at the bottom is the reset. This will reset ALL your connections G5/LTE/WIFI and Bluetooth. But NOT your phone.
*Owner of every single Note. Upgraded this year to the Note 20+ 512 GB and the Samsung Watch3 LTE. Pre-ordered the WIFI Tab S7+ 512 GB
