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03-30-2021 01:25 PM (Last edited 03-30-2021 01:26 PM ) in
Note20Solved! Go to Solution.
1 Solution
Accepted Solutions

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04-08-2021
02:40 PM
(Last edited
3 weeks ago
by
SamsungRei
) in
Thank you for reaching out. If your phone or tablet displays only a black screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset.
Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001470/
I would recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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03-30-2021 01:37 PM in
Note20Hello user7hXQXgupNS,
I do apologize for the inconvenience this has caused you, but from what you described, it sounds like there's a possible issue with the screen and it needs to be looked at and sent in for repairs. You can reach out to one of our MODERATORS here, or contact 1800SAMSUNG for further assistance.
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03-31-2021 11:55 AM in
Note20I'm facing exactly same issue. first time my handset screen with battery was replaced under warranty and now facing the same problem again within 3 weeks.
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03-31-2021 03:00 PM in
Note20- Mark as New
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04-07-2021 02:11 PM in
Note20The issue is caused by the camera update. The camera update was to suppose to ensure better focus and snappier response. However, if you open the camera by error in your pocket, or as you pick up the phone to use it, the phone crashes and the software can no longer display an image. The accidental launch of the camera is caused by pressing the side key assigned to the "Quick Launch" for the camera.
Further research and testing that I did also showed that the Always On Displayed was unstable after the OneUI 3.1 Update. In particular if you are running an animation with AOD.
The only thing I would like to know is if it's isolated to the AT&T Rom, or have others with different carriers experienced the same glitch/bug. What carrier are you guys on?