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Original topic:

Note 20 Ultra 5G camera keeps opening up on its own about every 5 mins

(Topic created: 04-09-2021 12:47 PM)
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Samsung_7sOjPT6
Astronaut
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Note20

I've had this phone now for about 3 weeks. Yesterday, the camera started opening up on its own about every 5 mins. I have gone thru all the setting/permissions I can think of trying to solve the issue. If i'm using the phone the camera will open up over whatever ap I'm using, or if the phone is setting idle the camera will open up. Is anyone else having this issue? Any ideas on how to fix?

17 Replies
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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Note20

Thanks for confirming this.

 

I know this may not be the ideal step you want to take, but have you attempted to fully back up the device and perform a factory reset? Doing this will reset the device to its factory settings.

 

If you still experience the same issues after a factory reset, I would recommend the device evaluated by a technician.

 

Check out the few options below:

 

If the unit requires service. Please feel free to reach out to us directly via one of the following options and include a link to this thread. 
1. Facebook Messenger: http://m.me/samsungsupport 
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

userur8itZCeYz
Constellation
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Note20
It does it in safe mode as well
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ThirdOptik
Constellation
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Note20
I have the same thing happening to mine. Cleared cache and Facrory Rest. Still happening happens in Safe Mode as well
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Note20

How long have you been experiencing these symptoms?

 

Is the software up to date on your device?

 

Did this happen after a recent software update?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userur8itZCeYz
Constellation
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Note20
Yes
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userur8itZCeYz
Constellation
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Note20
I am I got a new phone yesterday and now it's doing it so definitely software isdue
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userur8itZCeYz
Constellation
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Note20
It's definitely related to the signal it doesn't do it while in airplane mode
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MrQue
Honored Contributor
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Note20

Thank you for providing that information. If the issue is still persistent even when your phone is in safe mode you will need to perform a factory reset on your phone. I would recommend the device be evaluated by a technician. 

 

If the unit requires service. Please feel free to reach out to us directly via one of the following options and include a link to this thread. 


1. Facebook Messenger: http://m.me/samsungsupport 
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

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