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Cosmic Ray

Note 20 Ultra Camera Module Clicking

I got my note 20 ultra a few days ago and let me start off by saying that it is awesome and I love it. Everything seems to work great and I'm very happy with the phone. I just noticed something that I thought was odd and I wanted to see if anyone else noticed the same thing. If the phone is stationary for a while and then I suddenly move the phone quickly or change the angle, there is a very subtle click in the camera module. Its almost as if the image stabilizer is turning on as I move the phone. If I shake the phone there is no rattling like there was in the camera module of the s20 ultra but I can't figure out what this click is. The camera isn't on when it happens and I can only reproduce it if I keep the phone still and then make a sudden movement. Any ideas? 
8 REPLIES 8
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Astronaut

Re: Note 20 Ultra Camera Module Clicking

I think everyone is the same from the community to the YouTube reviewers. seems to be normal
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Cosmic Ray

Re: Note 20 Ultra Camera Module Clicking

What does the "clicking" sound like? Is it a mechanical click or like a rattling? When I shake the top of the phone, I hear a quick faint rattle, like there's something loose, but it goes away after a few "clicks". When I shake it immediately after, there's no rattle. Also - another disconcerting noise happens when I tap the corner of the phone where the camera module is - not right on the corner, but holding the phone face up and gently tap that corner (with or without a case), there's a definite extra noise, as if the camera module is loose. Again, holding the phone face up and tilting it, I tap on the back of all the other corners and there's no noise. To hear something "loose" when I only tap on the back of that corner is very disappointing on an expensive phone that's supposed to be solidly built. I'll have to go to Best Buy to see if the sample Ultra does it too.

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Cosmic Ray

Re: Re: Note 20 Ultra Camera Module Clicking

Its very mechanical, feels the same as when you are in camera mode switching between cameras. I'm pretty sure it's the image stabilizer because after moving the phone if I stare at the middle camera on the back module I can see it settle when the phone is still. Very odd for that to be engaged when not in camera mode.
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Constellation

Re: Note 20 Ultra Camera Module Clicking

I can confirm a very similar random rattle on my note 20 ultra coming from the camera area behind the screen..This usually happens when bringing the phone towards you or away from you or flipping it 360 degrees rather than the rattling exhibited in the S20 Ultra when you shake your device...I can also feel it rattling in my pocket when i am jogging..I guess this is the much talked about and previously addressed optical image stabilization module in the lens

 

Otherwise the phone seems solid and has great features and options and the rattle has no effect on thr functioning of the phone

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Samsung Moderator
Samsung Moderator

Re: Note 20 Ultra Camera Module Clicking

Hello,

 

Does this clicking sound occur when your device is in safe mode?

 

Let's try putting the device in Safe mode to determine if there are external factors that cause this symptom. This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.

 

Please follow the steps below:

 

1. Turn the device off.

2. Press and hold the Power key past the model name screen.

3. When "SAMSUNG" appears on the screen, release the Power key.

4. Immediately after releasing the Power key, press and hold the Volume down key.

5. Continue to hold the Volume down key until the device finishes restarting.

6. Safe mode will display in the bottom left corner of the screen.

7. Release the Volume down key when you see Safe Mode.

8. To exit Safe Mode, restart your device.

 

Let us know how your device responds after performing this step!

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Astronaut

Re: Note 20 Ultra Camera Module Clicking

Hello, I have gone into safe mode on my note 20 ultra and the camera still clicks. I'm worried if it's broken or something so please respond ASAP. Sounds like there is something wrong with the ois or something

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Astronaut

Re: Note 20 Ultra Camera Module Clicking

Hi,

I think that it will be like that. I had exect same issue with my unit that I got on 21/08 so I've sent it back and requested exchange cause I love the phone.

I just turned on my second device that arrived today and the issue is there. It is like the stabilisation in telephoto camera adjusts itself when the device changes position. You can actually see the movement when you look closely. So now I don't know what to do. If it's software issue it might be fixed in the future but if it is mechanical one we will have to live with it. Maybe some from Samsung advise. I hope my esej will help 😉

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Constellation

Re: Note 20 Ultra Camera Module Clicking

Ahh, I'm not the only one hearing/feeling this! It was driving me insane since I couldn't find a sure answer to why it 'clicks'. It feels like something just moved into place. You can feel some sort of module sliding and click into place. 

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