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Note 20 Ultra Camera resolution missing

(Topic created: 08-28-2021 11:17 AM)
PNK76
Asteroid
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Note20
No longer can adjust camera resolution on Note 20 ultra after May 1st security update any help would be appreciated?
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Diaboyos
Honored Contributor
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Note20
They removed the ability to change the resolution for photos. Brilliant right?
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PNK76
Asteroid
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Note20
I downloaded ProCam X as a workaround till they get their heads out of you know where and fix the problem.
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Diaboyos
Honored Contributor
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Note20
I don't think they will. It wasn't accidental it was intentional. Simple Camera offers tons of different resolutions.
Screenshot_20210603-165219_Camera.jpg
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Diaboyos
Honored Contributor
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Note20
Does procam x offer resolutions higher than 12MP?
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PNK76
Asteroid
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Note20
No, it tops out at 12mp
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PNK76
Asteroid
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Note20
This was the answer I received from Samsung when I posted the problem to them. Screenshot_20210605-101518_Samsung Members.jpg
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KidTako
Constellation
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Note20
Manual resolution settings are no more. Photo & video resolution pixel "sizes" are now determined by the aspect ratio your shooting in and in the 4K & 8K video options etc. etc. I have NO CLUE what those resolution sizes are matched with within each aspect ratio in photo or video... I'm still trying to figure THAT out. The Tech Support guy I spoke with was just as confused as I was since this is apparently a very recent software update. He even checked his Note8 that he hadn't used in 6 months and ALL the front & rear photo and video manual camera settings options were still there in the gear drop down menu. I can only assume that the resolution options were taken away because our Note 10s & 20s and other new flagship devices have multiple cameras and they just set it up to default to the highest resolution possible in order to simplify and streamline the experience (maybe). Regardless... I'm still super **bleep** that I now have LESS options on my NEW and better device. Hopefully Samsung will put these options back. Hope this helps~
PNK76
Asteroid
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Note20
Factory unlocked Note 20 5g on T-Mobile. Still no July or August update.
Really Samsung, what are you waiting for?
This level of support for a flagship device, or any other is totally unacceptable.
I really have to rethink upgrading to Fold 3 if this is your commitment to upgrading unlocked devices purchased directly from you.
Signed: A unhappy customer.
userNJ15
Asteroid
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Note20
This is seriously unacceptable. Definitely not set at higher resolution. Can't get the tiny details anymore! I want the details which are only possible with the higher resolutions!
Could they at least make them available in Pro mode? I didn't pay this much for 2nd rate.
Very unhappy customer.