Original topic:

Note 20 Ultra Restarting Automatically

(Topic created: 08-03-2022 02:33 PM)
CrazyCatLadee
Cosmic Ray
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Note20

I see a lot of other topics on this subject so I thought I would add my own experience.

Starting in June after a software update, My Note 20 Ultra would automatically reboot over night. Over time the reboots became more frequent and not just overnight. I tried these recommended solutions:

  • Made sure auto-restart was off
  • cleared the cache
  • deleted apps
  • restarted in safe mode
  • reset phone settings
  • (there was no SD card and the battery scan came back fine)

But nothing worked. Eventually I called Asurion and they sent me a replacement Note 20 Ultra. Things were going fine with this phone for almost 3 weeks until I did the software update on July 23rd. Since then the replacement has rebooted itself 3 times, once over night, once in the middle of the day, and once around 11:00 pm. I contacted Samsung Support but they just said to take it to a support center for repair.

Does anyone have a solution that works that I haven't tried or is this a software issue like I'm suspecting? Because my dad who has a Note 20 has been dealing with automatic restarts also since the last update of software.

7 Replies
CamG
Astronaut
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Note20
M77
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LongHiker
Epic Samsung Care Ambassador
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Note20

@CrazyCatLadee You might want to check to see if you have any of the apps in this article installed. https://www.tomsguide.com/news/millions-infected-by-auto-starting-android-malware-delete-these-apps-... 

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CrazyCatLadee
Cosmic Ray
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Note20
I don't have any of those installed.
User_name
Black Hole
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Note20

you might wanna wait for the next software update

 

 

 

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Note20
Uninstall Facebook Messenger. It's not meant for this version of Android on the Notes. You may have received a notification about it. It's Facebook's fault though, not Samsung. Facebook needs to update their app for our phone correctly. It's causing these random reboots everywhere.
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CrazyCatLadee
Cosmic Ray
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Note20
Update: since this post my phone restarted itself twice, both times over night.
This morning I had the newest software update installed so we'll see what happens now
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lesiena
Asteroid
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Note20

check settings, battery and device care;

you can have phone restart automatically at set times and dates;

disable and see if that fixes your inquiry

 

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