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Original topic:

Note 20 Ultra Sceen Time Out!

(Topic created: 09-17-2020 07:18 AM)
PaPaDry
Constellation
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Note20
Just bought the Note 20 and noticed time out was short, went to the settings and changed it to 10 minutes. Before even closing the settings page it switched back to 20 seconds right in front of me. I have spent 2 hours trying every suggestion even performing a reset!! Any suggestions appreciated as I am going to take the phone back to store before my 2 week return period. 
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Note20

Do you experience these symptoms if you test your device in safe mode? If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem. Give this link a try: https://www.samsung.com/us/support/answer/ANS00062983/


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