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Original topic:

Note 20 Ultra Wifi stops working randomly

(Topic created: 04-05-2021 04:07 PM)
userNqkfeKpMC7
Constellation
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Note20

My Note 20 will randomly stop working on WiFi. I've noticed whenever it happens the Wifi download arrow in the notification bar fades, while the upload stays lit. The phone will also stay connected to the access point for awhile but says "No internet available". All my other wireless devices on the same router have no disconnecting issues whatsoever. Anyone else been experiencing this recently? 

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userBmMJT69VxF
Constellation
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Note20
Yes. I've had the same problems with mine. I notice my wifi calls and texts won't send. This is horrible for such an expensive phone.
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Note20

You can try the eight steps provided in this article: https://www.samsung.com/us/support/troubleshooting/TSG01001559/ If the issue persists, it would be recommended to have the phone evaluated by a certified technician. You can do this at any local uBreakiFix location. https://www.ubreakifix.com/samsung



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Juice2027
Astronaut
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Note20

Samsungs troubleshooting steps will not fix this. I've been through 3 brand new phones trying to fix this. See my reply to the original post.

SamsungQue
Honored Contributor
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Note20

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!

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userk8QeRKPeRv
Constellation
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Note20

Did you solve the problem , because I have the same - Question : Do you have a mesh wifi system in the location where you experiment the connection problem? 

Juice2027
Astronaut
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Note20

Is this only on the nest wifi system? I just got off an hour long chat with Google Wi-Fi support. The fix that we found was to change Google Nest Wi-Fi mesh system wifi name and password. Apparently the note 20 ultra doesn't like special characters or spaces in the name and password. Create and guest network with a simple name and password and connect to it. If that fixes your problem then change the main networks name and password. Remember, no special characters or spaces. Also, change your MAC address type in your phones advanced wifi settings to Phone MAC. You can also assign a Static IP address to your phone through your routers advanced settings menu. I hope this helps. It fixed mine completely.

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