cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Asteroid

Note 20 Ultra keeps dropping connection with Surface Headphones 2

JUMP TO SOLUTION
I can successfully pair the 20 Ultra with the headphones but after few seconds the connection drops. I'm running the latest software and I tried to unpair/repair and I see the same issue. They pair successfully but the connection drops after 1-2s even if I connect manually.

Please note that the headphones connect just fine on my PC, or iPhone. The headphones also run the latest firmware. 
1 SOLUTION

Accepted Solutions
Highlighted
Constellation

Re: Note 20 Ultra keeps dropping connection with Surface Headphones 2

JUMP TO SOLUTION

Solution!

Someone on the Microsoft forums suggested this and it works...

 

Take out any apostrophe in the name of your phone (in 'Settings') and also shorten it - I took out the 'Galaxy' part of the name. The shortening the name part is the most important bit I believe, but I can't be sure as both of us did both things

 

Hope this alleviates some stress for you all. 

 

View solution in original post

Reply
Loading...
5 REPLIES 5
Highlighted
Asteroid

Re: Note 20 Ultra keeps dropping connection with Surface Headphones 2

JUMP TO SOLUTION
There is already someone else on Reddit having the same issue.
Reply
Loading...
Highlighted
Constellation

Re: Note 20 Ultra keeps dropping connection with Surface Headphones 2

JUMP TO SOLUTION
I am running into the same issue. I spoke with Samsung support who told me to put in a warranty claim. Hopefully I don't have to go that route. I have another set of headphones that connect just fine. I am curious as to why just the Surface Headphones are having issues.
Reply
Loading...
Highlighted
Constellation

Re: Note 20 Ultra keeps dropping connection with Surface Headphones 2

JUMP TO SOLUTION

I really don't think this is an issue with the headphones. I pair them with my Note 10+ and they stay connected. Same thing with my 2 computers. They are both BT 5.0. There is no update on the MS side. we will have to wait for a solution, either by a firmware from MS or Samsung. 

Reply
Loading...
Highlighted
Constellation

Re: Note 20 Ultra keeps dropping connection with Surface Headphones 2

JUMP TO SOLUTION

Yes, exactly the same problem but with the Surface Headphones 1. They've been working perfectly with everything - laptops, previous Note 9. Got the Note 20 Ultra today and they don't work with it, just keep dropping connection after about one second or so. Very annoying for such an expensive phone.

 

Definitely a problem with the new Note 20 Ultra, not the headphones. Very disappointing rookie error for Samsung. Hopefully they'll patch their faulty new product with speed. 

 

Reply
Loading...
Highlighted
Constellation

Re: Note 20 Ultra keeps dropping connection with Surface Headphones 2

JUMP TO SOLUTION

Solution!

Someone on the Microsoft forums suggested this and it works...

 

Take out any apostrophe in the name of your phone (in 'Settings') and also shorten it - I took out the 'Galaxy' part of the name. The shortening the name part is the most important bit I believe, but I can't be sure as both of us did both things

 

Hope this alleviates some stress for you all. 

 

View solution in original post

Reply
Loading...