Original topic:

Note 20 ultra keeps dropping wifi

(Topic created: 07-30-2021 02:35 AM)
tkjross
Constellation
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Note20

My Note 20 Ultra keeps dropping my wifi. I have wifi6 and I've done the restart of the phone , modem and router with no help. I've even cleared the cache. This very frustrating that a premiere phone like this one has these kinds of issues. I will have to say my wife has an Iphone 11 pro max and she has no issues. This very well be my last Samsung phone and dare I say switch to the Iphone.

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6 Replies
Blue7
Red Giant
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Note20

have you tried it in safe mode? 

submit an error report on samsung members app > + button > error report when it drops again

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tkjross
Constellation
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Note20
I haven't tried safe mode yet. I will and submit an error report when it drops again
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LongHiker
Samsung Care Ambassador
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Note20

@tkjross Have you tried resetting the network settings? 

Settings -> General management -> Reset -> Reset network settings

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tkjross
Constellation
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Note20

Yes I have. It didn't help unfortunately. 

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goochbuntu
Constellation
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Note20
It's your wireless channel. Your router is auto channel changing to the most congested signal
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goochbuntu
Constellation
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Note20
Go into the router change the auto channel change to 3 or 9 this shall resolve the dropping