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Note 20 ultra loses network connection

(Topic created on: 2/16/21 2:25 PM)
useryg8DRzgQyE
Asteroid
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Note20

I have two Note 20 ultras, a note 8, and S8+. All on Verizon. Both Note 20 ultras lose network connection for 15 seconds then reconnects all throughout the day. The note 8 and S8+ do not lose network connection at all. I've done the 5 things Samsung assistant recommended and did a factory reset and note 20 ultras still lose network connection.

Anyone else having this issue on other carriers?

 

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Note20

If you are still experiencing loss of network connection after a factory reset, I would recommend a service repair on the Note 20 Ultra devices. You have an option to visit a local UBreakIFix repair center for a technician to evaluate those devices. Just a heads up, make sure the devices are fully backed up so there won't be any lost data during the evaluation. You also have an option to send the devices to our service center for repair. You can private message any of our moderators if you are interested in going this route.

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Patriot1776JG
Supernova
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Note20
Just some ideas, Did you do a network reset ?. Did you replace your SIM cards on Note 20 ?
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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Note20

If you are still experiencing loss of network connection after a factory reset, I would recommend a service repair on the Note 20 Ultra devices. You have an option to visit a local UBreakIFix repair center for a technician to evaluate those devices. Just a heads up, make sure the devices are fully backed up so there won't be any lost data during the evaluation. You also have an option to send the devices to our service center for repair. You can private message any of our moderators if you are interested in going this route.

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SamsungJoJo
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Note20

An Accepted Solution has been marked and provided for this thread. This thread will be locked for further replies. In hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a post, that you include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the Community!

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