Original topic:

Note 20 ultra unexpected shut down

(Topic created on: 4/13/21 12:58 PM)
userh9TZ4HN52f
Astronaut
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Note20

My note 20 ultra unexpected shut down and refuses to reopen until plugged to charger any idea why this happening?

 

3 Replies
CJ619
Nebula
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Note20
Here is a couple of things to check:

1. Is your battery holding a charge?

2. Is your battery faulty?

3? Have you dropped your phone causing damage to your device?

4. Has your device been in contact with any water or foreign liquids?

5. Have you checked Device Care within your settings menu to see if your phone is experiencing any issues?
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SamsungRei
Samsung Moderator
Samsung Moderator
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Note20

I would recommend having the phone evaluated by a certified technician. You can take the phone to any local uBreakiFix location for a free evaluation under the warranty providing there is no physical or liquid damage to the phone. https://www.ubreakifix.com/samsung



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Rskyline
Astronaut
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Note20
Is not normal like the other comment said, take it to a ubreakifix and they will check it for free. You should be under warranty.
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