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Note Ultra 5G Speaker Issue

(Topic created on: 1/4/21 9:38 AM)
Carla7216
Asteroid
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Note20
I've had my Note20 Ultra for less than 8 months and it's utterly ridiculous and sad that I have to make a negative post. This was an high-end expensive investment when I purchased this phone. I waited for years to make this decision only to be disappointed! This is not cool! 

My complaint is the speakers on this phone. When I'm using the speaker option, it's difficult for the callers to hear and understand me. When I'm on a chat call (ZOOM, DUO, SKYPE, etc.), it's difficult for the callers to hear me. When I'm on a regular call, it's STILL difficult for the callers to hear me. I'M NOT HAPPY! And to top it off, I don't want to WASTE my time calling Tech Support because one, they don't give you the support you need, and two, they will try to send you a "refurbished" phone with the same problem. Yes, I'm highly upset! I don't like leaving negative comments, but I'm fed up with the speaker and sound quality of this phone that I'm stuck with and still paying for.

1 Solution


Accepted Solutions
Solution
LongHiker
Samsung Care Ambassador
Options
Note20

You could try removing any case you have installed.

 

You can reach out to https://www.ubreakifix.com/ and have them diagnose the issue. 

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LongHiker
Samsung Care Ambassador
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Note20

@Carla7216 Just to be clear, if the other people can't hear you it could be due to a microphone issue not speaker issue.

 

If you were unable to hear them, it would be a speaker issue.

 

Speaker phone mode works great on my Note 20 Ultra. Perhaps you should try wiping the device cache partition. This could clear some corrupted setting which is causing this problem. 

 

The other possibility... If you have a case installed, it could be blocking the microphone. 

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Carla7216
Asteroid
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Note20
If it's a microphone issue in the phone, how do you resolve the issue? I tried wiping the device cache several times already.
Solution
LongHiker
Samsung Care Ambassador
Options
Note20

You could try removing any case you have installed.

 

You can reach out to https://www.ubreakifix.com/ and have them diagnose the issue. 

View solution in context

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Carla7216
Asteroid
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Note20
Thank you for your help.
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userxVzON3iaAe
Asteroid
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Note20

This might be the case if it wasn't happening before I ever had any case on it.  There is a problem with the phone and I want it fixed.  I have spoken and read forums that lots of people are having this issue.  I can hear them perfectly but who we are talking-to hears muffled speech.  I want this fixed, a new phone or money back on the phone.  This is the 3rd Note I have owned and went from a Note 3 to Note 5 to this and it just simply wrong.  I paid $200 for the other phones and this one was a fortune.  I never had a problem.  it is 3 months old from late December.2020.

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SamsungQue
Samsung Moderator
Samsung Moderator
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Note20

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!

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userxVzON3iaAe
Asteroid
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Note20

This might be the case if it wasn't happening before I ever had any case on it.  There is a problem with the phone and I want it fixed.  I have spoken and read forums that lots of people are having this issue.  I can hear them perfectly but who we are talking-to hears muffled speech.  I want this fixed, a new phone or money back on the phone.  This is the 3rd Note I have owned and went from a Note 3 to Note 5 to this and it just simply wrong.  I paid $200 for the other phones and this one was a fortune.  I never had a problem.  it is 3 months old from late December.2020.

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userxVzON3iaAe
Asteroid
Options
Note20

how do you wipe the device cache partition?  What the heck is that?  I shouldn't have to do anything and this phone was ordered. Not off the shelf. from Best Buy.

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Carla7216
Asteroid
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Note20
If it's a microphone issue in the phone, how do you resolve the issue? I tried wiping the device cache several times already.
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