I recently got my note20 ultra, was very happy with the snappy performance until I noticed that there is an image retention problem. For those who don't know what that is, it is when you have a static screen for an extended period of time and switch to a new screen, the image leaves remnants of the previous screen.
Upon seeing this, I contacted Samsung right away to get a replacement. Samsung agents had no idea how to even deal with this and routed me to 4 separate agents from sales to tech support to sales to tech support again, finally the agent recommends that I cancel the current order and place an order for another note20 ultra. So I go ahead and do that. 2 days later my new note20 ultra arrives that exhibits the same problem. I contact Samsung support line again, and this time, I am recommended to take it to an authorized repair shop nearby. I take my phone and show them the problem, they perform display replacement which took 2.5 hours. I finally get my phone back with a new display which EXHIBITS THE SAME GHOSTING ISSUE AGAIN. I went through three separate note20 ultra display panels and not one is without fault. My note 8 that I used for 3 years does not have this problem to this day but my $1300 brand new phone, even after replacing the display, has the same issue. I am greatly disappointed in not only Samsung's inability to make a non-faulty phone, but also completely botching the customer support experience.
If you are on the fence about spending $1300 on a brand new Samsung phone, make sure that you are ok with faulty displays and unacceptable level of customer support.
first picture is held for 15 seconds for the sake of this test, but remnants are visible just 2 seconds after having a static image. second image should display solid gray, but you can see the remnants of checkerboard pattern
