I have spent past 4 days, talking to reps from Samsung support, Care plus and TMobile, and they have been bouncing me around from one to another. I even heard it from a Care plus rep that "I should have bought my phone from Tmobile instead of Samsung"
Here is the whole ordeal. I read an article (https://www.engadget.com/samsung-galaxy-note-20-ultra-esim-t-mobile-052913532.html) and thought well, I can use this feature on. my Phone since I do have another number and I would love to use the dual SIM functionality now that both my Phone and carrier support it. Turns out I cannot. Samsung sells an unlocked phone, only to make you wait for all carriers to support, and then push the feature, last on it.
T Mobile and Samsung support kept sending me this article (https://www.t-mobile.com/support/devices/t-mobile-esim) , but never realised even after I repeatedly told them, that I have bought an unlocked phone from Samsung.com.
I spent hours to understand that the option is just not available to me, and none of the support folks had proper documentation, for them to tell me that this feature cannot be enabled on my "Unlocked" phone.
So @SamsungAdam or any other mods, can explain, what real benefit is there to buy an unlocked phone, if Samsung gives special treatment to Carrier models first. Also, what kind of care plus service is, if the reps tell me that I should have bought the phone from TMO, not Samsung?
Why the heck is Samsung selling unlocked phones and duping customers?
This shouldn't be this hard.