Original topic:

Phone Randomly Restarts

(Topic created: 11-17-2022 05:18 PM)
Koolbean
Cosmic Ray
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Note20
After about 2 weeks on the One UI 5.0 beta for the Note20 Ultra 5G (Unlocked) my phone started to restart at random moments throughout the day while I was using it, but after waiting a while for the stable One UI 5.0 I updated, and the issue persisted, so I factory reset my phone only to find that the issue was still persisting.

Does anyone else have this problem? It really seems like the One UI 5.0 update was rushed for the Note20 Series.
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3 Replies
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Note20
Settings - Battery and Device Care under Additional Care click on Auto Optimization and toggle off
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Koolbean
Cosmic Ray
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Note20
It's already been off
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Samsung_Moderator
Community Manager
Community Manager
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Note20

Hello, We understand how frustrating it can be for your phone to restart in the middle of using it. The steps provided by ButtaBean420 is a great place to start to make sure the Auto Restart feature is turned off. 

We also recommend testing the phone in Safe Mode to make sure there are no apps causing the behavior. If the phone restarts in Safe Mode, then a factory reset is recommended. You can find the steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001475/

If the phone is auto-restarting after completing all the troubleshooting, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html