Original topic:

Phone not getting software updates

(Topic created: 08-30-2021 07:31 PM)
Lamonete95
Astronaut
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Note20
I have an unlocked Samsung galaxy note 20, and I haven't received any more updates since June. I was checking for software updates on my note 20 every few days and it kept saying software is up to date.. I know I saw online that the August update for the Samsung galaxy note 20 is out and the September update is almost here..

Can anyone tell me why I haven't received any more updates and what causing that to happen?
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7 Replies
LongHiker
Samsung Care Ambassador
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Note20

@Lamonete95 What carrier are you using? My Note 20 Ultra unlocked is on AT&T and just got the 2nd August security update today. 

Lamonete95
Astronaut
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Note20
I don't really have a carrier, but I'm using Family mobile network on my unlocked note 20 and I bought my unlocked note 20 from Samsung..
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LongHiker
Samsung Care Ambassador
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Note20

@Lamonete95 

"I don't really have a carrier.."

If you receive calls on your phone, you have a carrier. It looks like Family Mobile uses T-Mobile. Many T-Mobile customers have posted that they receive the updates after much delay. 

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MutatedRam
Comet
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Note20
Mine too a few hours ago but what's weird it still says 3.1 when the update was 3.1.1
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Jasoneason132
Astronaut
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Note20
The update shouldn't say 3.1.1 unless you have the fold 3 or zflip
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MutatedRam
Comet
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Note20
Oh ok
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Phenom1011
Cosmic Ray
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Note20
Just download the latest firmware and Odin flash it if you really want to.
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