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Original topic:

Pink film on screen after powering it on

(Topic created: 10-16-2022 04:10 AM)
Bonnieq
Astronaut
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Note20

Someone please help me! My phone (Samsung note 20)+ was dead, but I didn't know it was and tried turning it back on. After I did that the screen turned red and the phone shut back off. Now there is a pink tinged film on my screen. It doesn't go away after restarting my phone or even after a software update. Is there a problem internally? Please tell me what I did and how to fix it.

 
Thanks 🫂!
 
Edit: It was never dropped!! I tried to turn it on while it was dead. It flashed a red screen then the phone shut back off. After fully charging it a pink film covers the screen no matter the app I go to.

 

 

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Samsung_Moderator
Community Manager
Community Manager
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Note20

Hello, We understand how frustrating it is when the screen of the phone is not behaving correctly. This article provides troubleshooting for pink lines and dead pixels. https://www.samsung.com/us/support/troubleshooting/TSG01001485/

If these steps are not helpful, it is recommended to have the phone evaluated at an authorized service location.  You can use the following link to find a list of service centers in the U.S. that can do the repair: https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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user365170tdJ15
Honored Contributor
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Note20
Was the phone dropped ?


Be sure it's fully charged

Then reboot to the Maintenance screen

Select the Clear Cache Partition

Then select Repair Apps option

... the phone will automagically reboot, give it 2-3 minutes to finish up ...

still have the same problem??
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Bonnieq
Astronaut
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Note20
No the phone was never dropped and is fully charged! Also this did not work:( but thank you
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NPC1
Red Giant
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Note20
So is the phone able to turn on and stay on? Cause you say that it shut off after it turns on... in which case, how are you able to do an update?
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Bonnieq
Astronaut
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Note20
When the phone died it turned red and shut back off.
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NPC1
Red Giant
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Note20
Oh, so you are able to use the phone until it dies? While you are using it, it has a pink tint to the screen?
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Bonnieq
Astronaut
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Note20
Yes exactly! Now that it is fully charged there is a pink tint and it makes it difficult to watch Netflix or look at pictures.
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Smitty223
Astronaut
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Note20
Good morning. Did you drop it? I had an earlier note that I dropped very hard & it did the exact same thing?
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Bonnieq
Astronaut
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Note20
Good morning. No never dropped. I pressed the button to turn it on. The screen went red. Then it shut back off. Charged it, now a red film on screen
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Birdmandan
Astronaut
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Note20
Backup and do a factory reset.