Original topic:

Random cracked at power button

(Topic created on: 5/9/21 3:43 PM)
useryv7wizlh5k
Asteroid
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Note20

Yesterday my note 20 ultra cracked when I pressed the power button, apparently this is a know problem across the Samsung note products with the edge to edge screen. I have never dropped this phone and it is in a thick leather wallet case.Luckily I have a phone warranty with Google Fi and they are replacing my phone for a $200 deductible.

Screenshot_20210508-123300_Photos.jpg

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12 Replies
useryv7wizlh5k
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Note20

More images of the crack coming from the button. I guess the housing of the button has just enough flex to cause this crack.

IMG_20210509_185244_614.jpg

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useryv7wizlh5k
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Note20

IMG_20210509_185257_350.jpg

IMG_20210509_185313_974.jpg

At least my case is built better than my phone.

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LongHiker
Samsung Care Ambassador
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Note20

@useryv7wizlh5k 

Based on the picture of your case, I would suspect that pushing on that snap to close the case is what probably caused the broken screen. 

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useryv7wizlh5k
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Note20

There's no snap there just a magnet that flips over top. "Nice try, thanks for playing"

IMG_20210509_185244_614~3.jpg

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LongHiker
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Note20

If I was in that situation I would guess that more than likely something pressed on that magnet and caused the screen under it to crack. 

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useryv7wizlh5k
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Note20

I love the hypothetical what if games. Except there's one problem with your theory...the impact point for one, is under the glass and the stress crack points grows outwards from that point. Besides that, do you realize how dumb your argument is. The magnets are double layered it soft leather it would take a tremendous amount of force to even make this remotely possible. Plus, the edge to edge silicone in the case kind of makes it impossible as well; then there is the fact of me physically watching the screen crack as I pressed the power button. Any more brain busters you can think of?

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useryv7wizlh5k
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Note20

I know this is to hard for you to understand so I will include a picture. The circle is where the crack stress point started and the arrow is where the magnets wrapped in four layers of leather are. 

IMG_20210509_185313_974~3.jpg

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useryv7wizlh5k
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Note20

The snap device comment had me and my co-workers laughing so hard because we all have specialized training in identifying stress crack failures on different materials used on aircrafts including different glass materials. I have to post this on Facebook so everyone else can laugh at this too. The extent a Samsung employee will go to cover something up or ignore its customers.

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useryv7wizlh5k
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Note20

Samsung phone quality is questionable, I don't think the screen is supposed to break when you press the power button.

IMG_20210509_185244_614~2.jpg

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