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Original topic:

Replacement S Pen won't connect to phone

(Topic created: 04-23-2021 03:30 PM)
Michellerf
Astronaut
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Note20

Lost the spen that came with the phone.   Ordered a replacement.  The one I received worked and connected to the phone all except the blue tooth features.   Now the spen ain't even connect to the phone.

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Note20

Hello,

 

May I ask where did you purchase the replacement S Pen from? 

 

Try giving this article here a look to see if this helps any: https://www.samsung.com/us/support/answer/ANS00080375/

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Note20

Hello,

 

May I ask where did you purchase the replacement S Pen from? 

 

Try giving this article here a look to see if this helps any: https://www.samsung.com/us/support/answer/ANS00080375/

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Michellerf
Astronaut
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Note20
Thank you
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Michellerf
Astronaut
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Note20
Amazon
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Michellerf
Astronaut
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Note20
Amazon
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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Note20

Thank you for confirming this.

 

Have you tried reaching out to Amazon to see if they can offer any further assistance?

Michellerf
Astronaut
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Note20
I have not but will consider it
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SamsungAdam
Samsung Moderator
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Note20

Did you purchase a Samsung original S-Pen from Amazon as we can't confirm the compatibility of third party s-pens with our device.


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Michellerf
Astronaut
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Note20
The description stated samsung
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Dan2025
Halo
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Note20
Return spen get original spen samsung be little more be better off ok no worries 👍samsung.com order products day guide u call dem up also chat dem in morning tell me wat happens ok...