Samsung Cloud has not been unlocked despite contacting "support"

[EeGcMstiT]

I have been receiving this message for the last couple of weeks. I have contacted "support" twice to get my Cloud unlocked due to unusual activity. I've even changed my password. Still, nothing has been done to unlock my account. What's up with that? 

[SussyJayden]

Idk check ur devices just in case

[Samsung_Moderator · Accepted solution]

Hello, I understand how frustrating it is to not be able to access Samsung Cloud. I recommend reaching out to the Accounts Team directly so they may further assist you. They may be contacted by calling 1-855-795-0509. I apologize for any inconvenience.