Original topic:

Samsung Keyboard erasing the WHOLE text when using word prediction feature

(Topic created: 09-02-2021 09:53 AM)
Vtdsz
Asteroid
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Note20
SAMSUNG GALAXY NOTE20 ULTRA 5G 
SM-N986U1

I have recently noticed this bug and it is making me really MAD at this time.
I use the Samsung Keyboard as default because it handles better 2 languages settings.

I am used to rely on word suggestion feature, which saves me time when typing, but I noticed that sometimes, when I use this feature, IT ERASES THE WHOLE TEXT COMPLETELY, instead of inserting the word suggested in the upper bar of the keyboard.

I have lost DOZENS of important texts because of this recent bug, clearing the cache, turning the phone OFF and back ON - DOES NOT SOLVE THE PROBLEM.

Can someone help?

5 Replies
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Note20
Did you try to contact Samsung about this or made a error report?
Vtdsz
Asteroid
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Note20
Hi Matthew! I normally use Samsung Members for this purpose. This topic doesn't bring any relevant result from a Google search or from Reddit and I couldn't find any Samsung Forum with this topic.
If you know how do I contact Samsung to make a bug report, please let me know.
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Note20
Plus sign then text chat button
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Vtdsz
Asteroid
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Note20
Thank you! I am chatting with an "expert" at Samsung +
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userCDOgSH5OzG
Cosmic Ray
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Note20

What model, carrier and software build do you have?

Software build: (settings > about phone > software information - last 4 digits of SW build number)

submit an error report on members app > + button > error report

Do this right after you reproduce the issue 

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