Original topic:

Samsung N20Ultra pictures are being sent horizontally in text messages

(Topic created: 09-08-2021 04:42 PM)
Hawkeyes77
Astronaut
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Note20
I have noticed recently when I take pictures and attach them in a text message, the picture(s) are not being sent vertically, they are being sent horizontally. I have checked my settings and nothing changed. So is anyone else having this issue as well? Was there an update that caused this because I noticed this right after 1 or 2 updates ago. 
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4 Replies
userCDOgSH5OzG
Cosmic Ray
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Note20

Do you have a screenshot? 

What model, carrier and software build do you have?

Software build: (settings > about phone > software information - last 4 digits of SW build number)

submit an error report on members app > + button > error report 

right after this happens again

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Hawkeyes77
Astronaut
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Note20
Yes I have screen shots.

Model: SM-N986U1
Carrier: Verizon (unlocked bought from Samsung).
Software build: N986U1UEU2DUH1

Screenshot_20210909-074124_Gallery_5033.jpg
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SamsungJace
Samsung Moderator
Samsung Moderator
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Note20

Hello there, could you try going to your camera settings and Unselect the HEIF pictures (photo) to see if that helps?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Hawkeyes77
Astronaut
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Note20
Ok, i will try that and see if that helps
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