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Original topic:

Samsung Owe's a Repair Charge that Never Happened

(Topic created: 05-05-2022 05:28 AM)
JVillarreal
Asteroid
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Note20
Bought a Samsung Note 20 Ultra 5G 512gb last year. Had an issue within that just sent and received texts and calls only, unless connected to wifi. It was an international version, so I sent it in to the experts, #SamsungUS. Well these guys got the device and inspection it, but before they actually repaired the device, they charge me ahead of time. About $650 more or less. The charge went into my credit card and did not think  anything wrong about it. WRONG!!! They charge me for the repair, said in paperwork they charged me and were going to repair it, but after further investigation into the device, they decided that they could NOT fix it because it was an international version. Up to this point I understand, BUT I can not understand why they did not REINBURSE ME for a repair that never happened, after all they could not repair it.

All that without taking into consideration all the time I wasted trying to reach them to get an update on the matter. Is like if they did not really care about the case or the owner of the device.

A claim was filed on my behalf this year and up until today I have not hear from them and I am still $650 down.
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2 Replies
Yamialex224
Red Giant
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Note20
Dispute it with your card company. Report it to the better business bureau if you haven't heard back odds are you wont
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Note20

Thank you for reaching out. I can certainly understand your frustration with your refund. The Samsung community is primarily a peer to peer support site. As you are experiencing a situation that your peers would not be able to assist with, I would recommend reaching out to a moderator directly using this link: https://bit.ly/3fbRevo or if you go to a moderators page, you can click on send message below our names or contacting our case management team directly at 1-800-726-7864 for further assistance.

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