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Thank you for reaching out. I can certainly understand your frustration with your refund. The Samsung community is primarily a peer to peer support site. As you are experiencing a situation that your peers would not be able to assist with, I would recommend reaching out to a moderator directly using this link: https://bit.ly/3fbRevo or if you go to a moderators page, you can click on send message below our names or contacting our case management team directly at 1-800-726-7864 for further assistance.