Original topic:

Screen Goes blank, try to reset but nothing happened

(Topic created: 07-28-2021 10:20 PM)
userQyvWRU5JvZ
Astronaut
Options
Note20

Hi All, I have issued with my Samsung Note 20.

While using the apps suddenly the screen goes blank. I tried to reset but nothing happened only vibration.  Before it happened, the battery is full and nothing goes wrong.

is there anybody has the same experience and has suggestion to do? its totally desperate since we are in lockdown situation in my area.

 

Thanks

 

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2 Replies
TheGalaxy
Neutron Star
Options
Note20
Hold volume down
Then hold power
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MrJell_Lee
Nebula
Options
Note20

what software version are you on?

If the above hard-reset doesn't work, then the display might be dead.

You could take it to UBreakIFix and have it checked out.

if it recovers from hard-reset then right away submit error report to Samsung Members app so it can be looked into in regards to why it happened.

If you are able.. you could connect the phone to PC and either use Dex or YourPhone app to mirror the phone to you computer.

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