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Original topic:

Screen cracked same spot.

(Topic created: 01-03-2021 10:28 AM)
Members_hFggdC6
Astronaut
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Note20

Screen cracked for a 2nd time. Same spot no drop, which is located directly on/under the power button.

 

I love this phone I treat it like a baby. Like the 1st Note 20 screen cracked same spot. Does anyone know or spoken to Samsung to have repair done to the screen no cost. Literally, 2nd phone in 5 months. I could be pointing my hard earned money to the 1st phone. If had a decent screen instead, I have to replace.

 

It's an issue Samsung!

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Note20

Thank you for reaching out. As your device would need to be examined by our licensed technicians for physical damage, I would recommend reaching out to our customer service team directly at 1-800-726-7864 for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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1 Reply
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Note20

Thank you for reaching out. As your device would need to be examined by our licensed technicians for physical damage, I would recommend reaching out to our customer service team directly at 1-800-726-7864 for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.