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Original topic:

Since the last updates, my Note 20 Ultra will be dialing out on its own?

(Topic created: 03-15-2022 01:52 PM)
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Georgia2004
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Note20

Since my last updates my device be laying on the table or dresser and I wake up hearing it dialing out, just wondering if someone else has noticed this, I can see this happening if I was accidentally touching something, but for the devices be out of my hand and reach, just wondering who it is calling, I get up to check, but their nothing on the screen  so I clear my cache and removed the permissions for Google to assess my contacts or camera as well as location,  if someone have any thoughts as to what going on, sure would love to hear from you, my device is a note 20ultra 5G, if this samsung way of trying to get me into a s22ultra, it isn't working I go back to my note 9 first or to an iphone

9 Replies
ArtDesk
Supernova
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Note20
I have that same phone I assure you that is not happening to me. What carrier?
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Georgia2004
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Note20
Verizon
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ArtDesk
Supernova
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Note20
Check it for malware or a virus. Turn off the permissions on your apps allowed to use your phone. Check device admin privileges and Trust agent.
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Georgia2004
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Note20
Making sure I take those steps now, I don't downloading anything on my device that isn't important to my business or the operating of my business
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Georgia2004
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Note20
Well I did stop all permission to use for apps, I am on the Verizon network, I do have good malware apps that I believe is working, a few years back I was hit with what they call the ramsonware I ignored it, health reason I forgot to backups data on my laptop which held some very sensitive clients information, so when the ramsonware hit, I totally ignored it, found out later how deadly that virus is, I lost a total year of information that I had copies of, found after hit with ramsonware found out that wasn't the issues, total drive was gone, wish I had paid, now I back up data on a schedule with reminders now to made sure that happen.i use two devices now one for business the note 20ultra 5G and one for personal use A32 ultra 5G, so I am very careful of email accounts and the ability for some virus to destroy my contacts lists and have me trying to explain to my clients why I am unable to answers theirs questions, so YES I don't allows any apps to assess my contact or made calls, so when I am in bed or whatever I dislikes hear Google saying I am trying that call now or I don't understand the name can you repeat the name...a big concern of mines
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ArtDesk
Supernova
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Note20
Turn on Samsung sync it will backup some of your data so you dont lose everything in case of an attack.
Georgia2004
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Note20
Not sure where samsung sync is located can you tell me where it might be locate at
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ArtDesk
Supernova
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Note20
Your Samsung account under the account section of the settings menu.
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Solution
Samsung_Moderator
Community Manager
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Note20

I can definitely understand your concern here. Let's try to alleviate some of the stress by placing your device in safe mode. If this stops occurring, an app may be the culprit. If it continues, a factory reset may be needed. If neither of these help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and IMEI number of the device as well as your best contact phone number, name, and email.  
 
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