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Original topic:

So my battery stats disappeared

(Topic created: 01-01-2021 08:07 AM)
gumball18
Asteroid
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Note20
Literally all my battery stats have disappeared and shows nothing. It still doesn't report any app usage even tho I'm using a lot of apps

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17 Replies
lexland29
Constellation
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Note20

Yes, this happened to me as well. I noticed it this morning. Yesterday was working fine but I just sent a error report. Hopefully it's fixed soon.

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Skyb
Constellation
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Note20
k
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CtrlZThis
Comet
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Note20
Same issue, reporting the bug
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wtowers55
Asteroid
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Note20
This happened to me as well, must be a bug due to the year change. There is a fix however:
- Go to settings, click on apps and bring up the device care app.
- Force stop the app, then click on storage and clear cache and data.
- Go back to apps and look to the right (across from your apps) and toggle system apps on
- Type "samsung device health manager" and bring up that app.
- Again, Force stop, clear cache and data.
- Restart the device and the issue should be solved.
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Bunnyhugh
Constellation
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Note20

I followed the staps listed above but they didn't work for me. I have a S20 fe 5G

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Xrstoy1
Halo
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Note20

@wtowers55 wrote:
This happened to me as well, must be a bug due to the year change. There is a fix however:
- Go to settings, click on apps and bring up the device care app.
- Force stop the app, then click on storage and clear cache and data.
- Go back to apps and look to the right (across from your apps) and toggle system apps on
- Type "samsung device health manager" and bring up that app.
- Again, Force stop, clear cache and data.
- Restart the device and the issue should be solved.

 

 

 

It didn't work at first, On android 11 the process were changed and couldn't do everything. But the next day it was working again. Thanks

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Xrstoy1
Halo
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Note20

@gumball18 wrote:
Literally all my battery stats have disappeared and shows nothing. It still doesn't report any app usage even tho I'm using a lot of apps
 
image
 
 

Download the updated Device Care app, the latest version fixws the3 bug.

irbrenda
Asteroid
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Note20

Yep!   That fixed it!   Thank you.   Easy fix!    I had other issues suddenly today where I lost notification and messaging sounds.  Had to reset settings to fix that.  

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