Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.
You are missing key information for anyone to be able to help you. Anyone trying to help would need to know what carrier you are on. While your device IS an unlocked unit, updates are still distributed by the carrier for ANY device on their network, and are therefore the final party who determines WHEN the update happens.
@SfwrEngg I do not work for Samsung. I read these forums. I read that several people who were on carrier locked devices were receiving the 3.0 update, whereas the people on unlocked devices were not yet receiving them. Then I read that the unlocked devices started receiving the updates one carrier at a time. This repeated when 3.1 released. I have this thing in my head called a brain, and I used this to logically determine that the carriers are in complete control of when these are released, based on this fact. Can you explain the reason, that you assert, that Samsung would release the update to the carriers, but then hold out on releasing a finished product to the customers? Technically impossible, despite the carrier PROVIDING the internet service the phone uses to check for updates?
I've spoke to my carrier several time in reference to updates. My carrier is a rural regional carrier and they always respond saying Samsung pushes the updates out that they have no time lines to when they do this. They have recently been purchased by Verizon so I'm hoping this will resolve the issue in the near future.
Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.
An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!
