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Constellation

T-mobile Note 20 Ultra 5G not receiving/making calls

I bought the Note 20 ultra last week and I am not receiving calls and my text messages are delayed. I only know I missed a call because I get the voicemail after the fact or people text me. This isn't helpful since I'm writing from home. I called customer service to troubleshoot: restart, reset, turn wifi on/off. Issue is not resolved. When I try to place a call it says that the network is unavailable or there is silence/no connection. 

I went to the T-mobile store and they switched my sim card, but it did not resolve the issue.
 
1 REPLY 1

Re: T-mobile Note 20 Ultra 5G not receiving/making calls

It's your phone unlock or Tmobile are you running any beta software.... If it's Tmobile had them replace it by the warranty
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