After spending $3000+ with you guys on two phones and two watches, your very own update killed one of your products.
This is the dreaded black screen issue that has bricked tens of thousands of your phones.
Even after YOU acknowledged that it was YOUR fault for the occurrence, you still refused to assist because it landed outside of the warranty.
I should not pay another cent for an issue that your company created. I am in the process of creating a class action lawsuit and anyone interested, please reply to this message. Thank you.
Thank you for reaching out. I can certainly understand your frustration with your screen not operating and would be happy to look into this further for you. Can you please send me a private message with your full model number and IMEI as service would be the next option to resolve the symptoms you are experiencing: https://bit.ly/3fbRevo
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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Yeah, tried that. They'll fix it for a cost, as stated in my first post. I'd rather sue and encourage others to do so. Perhaps they'll improve their products next time
