- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-03-2022 04:47 AM in
Note20After spending $3000+ with you guys on two phones and two watches, your very own update killed one of your products.
This is the dreaded black screen issue that has bricked tens of thousands of your phones.
Even after YOU acknowledged that it was YOUR fault for the occurrence, you still refused to assist because it landed outside of the warranty.
I should not pay another cent for an issue that your company created. I am in the process of creating a class action lawsuit and anyone interested, please reply to this message. Thank you.
Solved! Go to Solution.
1 Solution
Accepted Solutions

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
01-03-2022 06:49 AM in
Note20Thank you for reaching out. I can certainly understand your frustration with your screen not operating and would be happy to look into this further for you. Can you please send me a private message with your full model number and IMEI as service would be the next option to resolve the symptoms you are experiencing: https://bit.ly/3fbRevo
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-03-2022 06:21 AM in
Note20If needed you can go to this link and setup a mail-in for an in warranty claim with Samsung.
https://www.ubreakifix.com/locations/clarksville?utm_source=google&utm_medium=gmb&utm_campaign=clark...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-03-2022 06:26 AM in
Note20Yeah, tried that. They'll fix it for a cost, as stated in my first post. I'd rather sue and encourage others to do so. Perhaps they'll improve their products next time
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-03-2022 06:31 AM in
Note20Unless you've damaged the device. That may have caused the issue as well.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-03-2022 06:37 AM in
Note20A lot of assumptions in your post. Both Samsung and Ubreak told me, quite frankly, that the cost was on me regardless.
Unsure what your stake is in this discussion.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-03-2022 06:41 AM in
Note20I know how UBREAKIFIX operates and I know that a. They didn't do their jobs or b. You aren't being fully honest.
Because if your being honest I could get your phone fixed in warranty 😉
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-03-2022 06:43 AM in
Note20Incorrect. You first assumed that I damaged it and then assumed that I did not goto Ubreak.
If you can get it fixed at no cost to me, sweat but I am exceptionally suspicious based our existing interactions.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-03-2022 06:48 AM in
Note20Either way, I hope you enjoy the new year.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
01-03-2022 06:49 AM in
Note20Thank you for reaching out. I can certainly understand your frustration with your screen not operating and would be happy to look into this further for you. Can you please send me a private message with your full model number and IMEI as service would be the next option to resolve the symptoms you are experiencing: https://bit.ly/3fbRevo
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
