Original topic:

The camera keeps randomly coming on randomly.

(Topic created on: 2/28/21 7:29 AM)
userpw79QTU3zA
Astronaut
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Note20

So every few minutes, regardless of what app I'm using my camera comes on, other times my phone randomly screenshots. I've already tried clearing the catche, that did not help.

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4 Replies
seekhelp
Astronaut
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Note20
get a new one or change it

don't listen to me if you want but call customer service
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nopen1278
Comet
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Note20
put the phone in airplane mode to see if it continues to open the camera app randomly. If it does continue then one of the triggers to open the camera app is being seen so go to settings->advanced features->side key and set the double tap to something else. If the other app opens then you may have a faulty side key/ power button.
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latoplano_6_625
Red Giant
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Note20

try report this issue on samsung members app.

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VerbumVeritum
Samsung Care Ambassador
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Note20

@userpw79QTU3zA hey there. Do you happen to have a case on your phone that could be pressing down buttons? 

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