Original topic:

Trying to request a service for my Note 20 Ultra

(Topic created on: 4/15/21 9:01 PM)
Samsung_cG95DQX
Constellation
Options
Note20

I am not able to request a service for my Note 20 Ultra even though it says that the service is extended till February 2022. 

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4 Replies
LongHiker
Samsung Care Ambassador
Options
Note20

@Samsung_cG95DQX 

Please provide more information. You say that you are "not able to request a service". Is that because you don't know where or who to contact or something else? 

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Samsung_cG95DQX
Constellation
Options
Note20

Samsung1.PNG

So, basically the Note 20 Ultra has no logo, but when I try to request service on it, it brings me up to a blank page.

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LongHiker
Samsung Care Ambassador
Options
Note20

@Samsung_cG95DQX 

Mine looks the same and does the same. Looks like something is broken on the Samsung site. 

Have you tried using the Samsung Members app? Click "Get help", scroll down and click "Request service".

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AG6
Galaxy
Options
Note20
You have to upload a receipt of the phone to get the warranty verified and then you can request warranty work. You can request service,that you pay for, at any time
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