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Asteroid

Unable to download apps from Google play over mobile data

Hello all. I have had my galaxy note 20 ultra now for a few weeks and I noticed yesterday that while attempting  to download apps from the Google place store I am unable to over mobile data. I connected to wifi and had no issue downloading. I have great service. I am with t-mobile . I am however able  to download apps from the galaxy store over mobile data so its not a problem with service I would say. I have tried the following 
Clear cache on play store 
Iv reset the download manager 
I have went as far as resetting back to factory settings. 
I called Samsung and was told to contact my service provider . 
I called t-mobile and they where not much help I may try again tomorrow. To see if another person may have a broader knowledge of the situation. Any help would be so do appreciated 
7 REPLIES 7
Asteroid

Re: Re: Unable to download apps from Google play over mobile data

any thing that fixes it?
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Asteroid

Re: Unable to download apps from Google play over mobile data

yeah nothing is working I'm at a loss 😕
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Re: Unable to download apps from Google play over mobile data

Remove updates and utilize factory version of Play Store and see if the issue is resolved.
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Asteroid

Re: Re: Unable to download apps from Google play over mobile data

yeah I've done this as well to no avail
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Re: Unable to download apps from Google play over mobile data

Wonder if using a vpn or even private dns impacts this
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Asteroid

Re: Re: Unable to download apps from Google play over mobile data

not sure I'm not using one tho. my biggest thing is I payed 1300$ for a phone I want it to work right
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Re: Unable to download apps from Google play over mobile data

try download samsung members app and submit a ticket.

click on get help then click error report.

 

i dont have problems downloading/updating apps via mobile data

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