The same goes for Asurion. It's the absolute worst thing that could happen at a time like this. Brand new phone, just freakin' cracked the display to the point of just pure black screen. Now to pay $299 for a replacement device, and due to the N20 being a new phone there is a chance I could be given a "similar or comprable device". At this point I'm going to wait until my local authorized repair location has their Samsung replacement displays. It's $30 for that repair instead of gambling with whatever phone Assurion will send to me.