Original topic:

Update issues

(Topic created: 11-17-2021 01:18 PM)
userjHChdjQXEP
Constellation
Options
Note20
Phone updated tells me in one message it updated and in another the update failed.

Also when I plug the phone it it gives me the water detect issue only after the update and my phone has been on my desk around nothing.

Also keeps giving me internet not found in which case I am forced to restart. 


0 Likes
4 Replies
userjHChdjQXEP
Constellation
Options
Note20
Also when I got to check for updates tells me I have latest version.
0 Likes
MochaVex
Supernova
Options
Note20
If you can, just leave the device powered off for awhile.
0 Likes
Ch_k37
Galaxy
Options
Note20
Try to back up your data first.. and then try to reset to default factory...
0 Likes
MrJell_Lee
Supernova
Options
Note20

Go to Settings > about phone > software 

please share the last 4 digit of the Build Number, last 4 digit of the Baseband Version, and the last 4 digit of the Kernel Version's first line.

These confirm what software version the phone is installed with and if it's the latest version then you can try to factory reset and confirm that it is  installed properly. 

You may be experiencing issues due to some error in the install process, it happens every now and then based on what i've seen in the samsung community.

Be sure to back up the data first as Ch_k37 noted. 

 

Or in a less bothersome option... you can try to do network reset and do a port cleaning first (use 70% or greater Isopropyl alcohol with non-conductive pick/tool and neatly wipe and pickout dirt in the port.)

0 Likes