Original topic:

Videos stutter

(Topic created on: 4/22/21 1:32 PM)
userZ2CFoKrpzU
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Note20

Videos on my s20 note are choppy. I have tried soft reset reset settings hard reset and installed latest update. Nothing works.  I tried samdung support and they wanted me to send the phone off for repair which I don't want to do as its my only phone. So disappointed in samsung such an expensive phone to be having issues like this.

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4 Replies
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Note20

what video are you talking about? the video that you recorded? 

submit an error report via samsung members app 

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userZ2CFoKrpzU
Constellation
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Note20

Streaming videos YouTube,  TV sites etc. And downloaded videos

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JoseRepairs
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Note20

Could be in the video settings on the phone itself. Have you tried looking under the display tab in the settings menu that could possibly help.

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userZFJTBOgEvc
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Note20

What video are you talking about? The one you recorded? What's the video specs? 

Actually, if you record videos in 4K or higher resolution at 60fps or 120fps, there is a big possibility that you can't play it smoothly on your phone. That's because while some phones claim to support 4K, it doesn't do the job as smoothly as hardware on a computer. 

So, if you insist on playing 4K/8K video on your phone, you can lower the resolution or adjust other parameters using WinX Video Converter for example.

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