I even sent the phone into asurion because after 2 days of the tech department trying to fix it, they said it was a software issue. I've had my galaxy note20 since it 1st came out. No issues. All of a sudden, a couple weeks ago it goes from contacts names and numbers to "new message". The loaner phone, the s9, had the same problem. I get my phone back today, saying it's been repaired. I send a text from my tablet. "New message". What is going on?!?!?!?