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Constellation

biometric issues with screen protector

So I just got the note 20 ultra bought the screen protector and put an otter box on it and im having to keep getting into my phone with password because its not recognizing my fingerprints and some of my apps I just have to wait because it wort let me in unless I am verified so basically even with going into settings and adjusting the sensitivity still not fix so now what do I do?

4 REPLIES 4
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Astronaut

Re: biometric issues with screen protector

what screen protector did you use in the device?

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Astronaut

Re: biometric issues with screen protector

Also, if you haven't done this step.. Most screen protectors recommend deleting and re-doing the fingerprints. i am using a Zagg Ultra Clear+ screen protector on my S20 Ultra and have no issues. it might be the one you are using.

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Cosmic Ray

Re: biometric issues with screen protector

Yes re-register the finger prints after putting it on. And when registering position your finger in a natural position.

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Astronaut

Re: biometric issues with screen protector

yes I also didn't find biometrics to be as smooth as they were in my note 9

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