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Constellation

customer service

While I received my Note 20 Utra and I love the phone however the charger for the phone appeared to be faulty.  It would stop charging when I moved the phone or charge slowly.  I called customer service on at least four ocasions and over a month later I have not received a replacement.
3 REPLIES 3
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Cosmic Ray

Re: customer service

I have been trying for many weeks to get a replacement for my 25w charger for my S20+.    I should have received it weeks ago!  My case has been escalated to the Case Review Dept... -  - Dealing with Samsung Customer Service has been the worst!!! Hopefully I get the replacement real soon!

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Asteroid

Re: customer service

They should sell longer cords. The cord you get is kind of short.
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Cosmic Ray

Re: customer service

You are right... the chord is only about 3 feet long....

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