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Original topic:

fast wireless charging not working after recent update

(Topic created: 03-03-2021 10:44 AM)
Davewoodchipper
Astronaut
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Note20
After receiving the most recent security update on March 2nd my note 20 ultra has stopped working with my third party wireless charger. For the update it would fast wireless charge, but after the update it will now only charge regularly no fast charging. 

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Solution
Stephanie Nikki
Black Hole
Options
Note20

At this time it is recommended to report this issue and any logs to the Members App using the steps below:

1.      Download Samsung members app from Galaxy store (If not already installed.)

2.      Open Samsung members app -> log-in with Samsung account -> Explore -> press “+”sign


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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21 Replies
plano-mano
Red Giant
Options
Note20

was it an update to oneui3.1?

what brand do you have? i have ubiolabs wirelesscharger and it fast charges fine

Davewoodchipper
Astronaut
Options
Note20
to be honest with you I don't know. is there a way that I can find out.
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Davewoodchipper
Astronaut
Options
Note20
I have a fast charger made by cornwell tools it fast charged perfectly before the update tho
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suzeee3
Astronaut
Options
Note20
My third party wireless fast charger no longer works as a fast charger. It does work as a charger but just at slow speed. The message I received says this wireless fast charger is not compatible with your phone so you are charging at the standard speed. This popped up as soon as the update was completed. My phone was literally on the charger at the time.
userQswt8br2lL
Astronaut
Options
Note20

This same thing happened to me after system update 8? After the equally worthless updates 9 & 10, still not fixed.  I hope this isn't just samsung trying to force us to buy their overpriced charger. That would make me switch brands for sure. 

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userhI2QUPR8Tw
Asteroid
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Note20
same here it stopped after the update. if you have the phone on when you connect it it says "this phone doesn't support fast wireless charging". on my wife's galaxy s10 all is good. the chargers i have are a FDGAO and a Seneo. they have been charging my note 20 fast before this update. it starts fast charging then it changes to regular charging.
Anth75
Constellation
Options
Note20

same issue here. Seems like every new update breaks something!

plano-mano
Red Giant
Options
Note20

i heard samsung devices does not support fast wireless charging on uncertified 3rd party wireless charger because so many people had issues. i think its better if you could check with the manufacturer and see if their product is certified with samsung for fast wireless charging.

 

or, you can report this issue on samsung members app and they might tell you if your product is compatible or not

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Davewoodchipper
Astronaut
Options
Note20
I just don't understand why it would work before the update and then after the update it stops working. and yes it does support my phone