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Original topic:

finger print stopped working after update

(Topic created: 01-02-2021 06:38 AM)
userhQBymvLXs7
Asteroid
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Note20

I Think with the new update my finger print stop working any ideas.

 

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Solution
DGM
Sun
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Note20

Do this:  erase all your fingerprints.... Then start fresh:  use the same finger as many times as you can, moving the position/angle ever so slightly  for your "fingerprint reading".... this way your phone has lots of readings for your fingerprint.

 

Also, go to settings/dislay... scroll to bottom and turn on "touch sensitivity".  Good luck!

 

 

Be sure to click  " ✓ Accept as Solution"  when you find an answer that works for you.  -  Thanks!

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LongHiker
Epic Samsung Care Ambassador
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Note20

@userhQBymvLXs7 Have you tried wiping the device cache partition? Sometimes cached information can become corrupted during an OS update. Doing this does not delete any data nor settings from your phone. 

To wipe the device cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Bixby / Power key to select.
  7. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Bixby / Power key to restart the device.
userhQBymvLXs7
Asteroid
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Note20
appreciate you help, I try and don't work not sure what's going on.
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Solution
DGM
Sun
Options
Note20

Do this:  erase all your fingerprints.... Then start fresh:  use the same finger as many times as you can, moving the position/angle ever so slightly  for your "fingerprint reading".... this way your phone has lots of readings for your fingerprint.

 

Also, go to settings/dislay... scroll to bottom and turn on "touch sensitivity".  Good luck!

 

 

Be sure to click  " ✓ Accept as Solution"  when you find an answer that works for you.  -  Thanks!

userhQBymvLXs7
Asteroid
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Note20
Thank you so much, that fix the problem.
DGM
Sun
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Note20
Hey, I'm glad that worked for you!
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