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Original topic:

finger scan

(Topic created on: 12/29/20 8:42 PM)
userQhJCi3k7Ep
Astronaut
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Note20

I purchase a new screeen protector, designed especifically for s20 note, but now my finger scan does not work. Any suggestions other than removing the screen protector

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4 Replies
DGM
Nebula
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Note20

Try this to solve your problem:  go to settings/display     scroll down to "touch sensitivity" and turn-on.

Hopefully this works!

 

 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. - Thanks!

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MerpleChicken
Astronaut
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Note20
Mine did the same thing on the S20. After a few days, it worked fine. A lot of times there's moisture obscuring the fingerprint for the first few days. I only noticed this bc i drove from Jersey to Florida straight thru. Once i arrived in Florida I saw the condensation under the fingerprint. It works great now.
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latoplano_6_625
Red Giant
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Note20

have you registered fingerprint before applying screen protector? or after?

 

best way is to remove the screen protector,  but try re-register your fingerprint with screen protector on.

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Solution
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Note20
https://www.amazon.com/dp/B08C9ZYF6S/ref=cm_sw_r_cp_apa_fabc_Msa7FbSDAFMM9?_encoding=UTF8&psc=1

this is what I'm using and it works perfectly.

make sure to:
1) delete all previously saved fingerprints.
2) have touch sensitivity under display enabled.
3) re-register fingerprints after 1 & 2 are done.

like my response if this helps thanks

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