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incompetent customer service

Samsung needs to really improve their terrible customer service, untrainned, Unknowledgble. and unprofessional personnel wasting their customer precious time, u could stay on the phone for almost an hour and at the end they will hung up on you and they will not even bother to call you, this happen to many man many times. All my family are using samsung electronics 
 and you won't be able to get nothing solved by these guys..
This will be our last time buying from samsung.