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Astronaut

missing pictures

I am missing some very important photos and i need them back im haveing panic attacks about it. Over a dozen of my pictures are gone because when i deleted my albums by mistake all my pictures went in the trash because i clearly didnt understand what the album feature was so when i went to retrieve them and clicked the undo button, but it seems a large group of the pictures went in the perment trash i was hopeing you might be able to help me get the pictures back because those pictures are very very important.
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Samsung Moderator
Samsung Moderator

Re: missing pictures

Hello. To better assist you, can you please provide me with your full model code?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: missing pictures

I too am missing some pictures. not real important but I'd still like like to get them back. Note 20 5G.
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Samsung Moderator
Samsung Moderator

Re: missing pictures

Hello,

 

You can try to retrieve lost pictures from Samsung Cloud if your device was backed up prior to this happening.

 

Just follow this link here: https://www.samsung.com/us/support/answer/ANS00060518/

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